Our terms and conditions of use for the Casino and Poker Room

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Disclaimer: All rules, regulations and payoffs contained herein are subject to change and revision by the Management without prior notice.

CASINO

Jackpots

In order to withdraw winnings from a Progressive Jackpot, proof of identity and proof of address must be provided.  This is in line with our withdrawal policy.

Payouts of progressive jackpots are subject to the availability of withdrawal options at the time of the request.  Depending on the available options we may require a non-US bank account.

The weekly limit on winnings of $100,000 does not apply to progressive jackpot winnings.

 

Rules for the Individual Games

  • Clear and unambiguous rules shall be provided for all games.
  • Game rules will not be changed without 48 hours prior notification.

Bonus Rollover

Wagering in any of the casino games listed below does not count towards any bonus rollover requirements and the Management shall make all decisions with regard to the application and retention of bonuses:

  • Roulette - all versions
  • Craps - all versions

Malfunction

Malfunction in our Instant or Mobile Casinos voids all play and any resulting winnings will be removed from players' accounts.

Disputes and Complaints

For general casino disputes we provide a record that contains the bet amount, running balance, game type, Round ID and time for each single casino round only.   Every casino round has a unique Round ID and members should provide it in their casino claim.   Due to technology constraints we can only provide the member with the card/number/dice details and outcomes for a limited number of casino rounds only (25 rounds maximum).  If a unique Round ID or exact time for a particular casino round is not provided by the member we cannot guarantee the funds will be reimbursed.   All claims should be emailed to our support or cashier email address.

Recording Complaints

Complaints and complaint management shall be logged and maintained in the system for six (6) years.
 

POKER

 

Providing a safe and secure environment is essential to players enjoying their online poker experience.  We are able to achieve this by ensuring cards are dealt randomly and taking the necessary steps to eliminate cheating.  The below points are a summary of the terms and conditions set out for use of our Poker room.  Please read the full Terms Of Service available in the poker area of our website.

Integrity and Random Number Generator

We use an RNG (random number generator) to ensure that all players are dealt a fair deal hand each and every game.  The RNG system produces innumerable permutations and combinations in the 52-card deck that is virtually impossible to predict.  The numbers must be unpredictable and not related to each other in any way to be considered truly random.

The random number generator has been found to deal cards from the deck such that each card has an equal chance of being selected unless it had already been dealt in the poker game.

Security

All communications between the client program running on your computer and the server are encrypted using 256 bit data encryption to ensure the highest level of privacy and confidentiality.  The collection and storage of personal data is governed by our Privacy Policy.

Etiquette

Any player using racist, derogatory or abusive language on the chat within our Poker room will have his/her chat privileges removed and may be banned from our Poker room.  Only the English language is permitted on the chat.  Abusive or offensive language may be, but is not limited to, any player statements that are in the Company's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of our Poker room's chat function.

Bonuses

Bonus amounts, if any, credited by the Company into your poker account for promotional purposes may only be used to play in the Games.  You are not entitled to and agree not to withdraw such amounts without first complying with the additional terms and conditions set forth in each bonus offering.  Further, the Company reserves the right to reclaim any bonus amounts if they remain unused within the period of time specified.

Disputes

The random number generator (RNG) determine the outcome of the games or other promotions that utilize the 'RNG'.  Furthermore, in the event of a discrepancy between the result showing on the software and the gaming server, the result showing on the gaming server shall be the official and governing result of the game.

Disclaimer

Any player found to be tampering with the poker software will be banned permanently from our Poker room.
The use of Artificial Intelligence or “bots” is strictly forbidden.
Any players found to be colluding or participating in unethical play will be banned permanently from our Poker room.  If warranted, Management has the right to confiscate any funds gained by cheating.  Confiscated funds will be distributed to victim players.

 

Disclaimer: All rules, regulations and payoffs contained herein are subject to change and revision by the Management without prior notice.