Retrieving forgotten information

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I have forgotten the answer to my security question

If you have forgotten the answer to your security question please contact us via email (using the email address associated with your account). Upon correctly answering questions to verify that you are the account holder we will reset your security question and answer.


How can I get my account PIN for withdrawals?


To retrieve your PIN follow these steps:

  • Log in to your account.
  • Go to the My Account section.
  • Under ACCOUNT DETAILS/Profile Info you will see 
          PIN: *******  view
  • Click 'view'.
  • Answer your security question and your PIN will be displayed.  If this is your first time accessing this area of the site you will be prompted to set up a security question before your PIN is shown.