How can I change the password on my account?

To change your password please follow these steps:

• Log-in and proceed to MY ACCOUNT.
• Choose Account details - Change Password.
• Click  SEND EMAIL so the email with the link to change your password can be sent to the email address on file.
• Click the link or copy the address received. Enter your security answer and change and confirm your password.

 

How do I set up the secure question and answer for access to the 'My Account' area?

Upon your first visit to the 'My Account' area, you must log-in with your username and password and then you will be required to set a security question and answer before you can perform any actions.  You may choose from some standard questions or you may create your own question.

The answer to the security question is NOT case sensitive.

Once you have set up your security question and answer, future actions within the 'My Account' area will involve entering your log-in details and providing the answer to your security question.

 

How do I update the billing address on my account?

To change your billing address please follow these steps:

• Log-in and proceed to MY ACCOUNT.
• Choose Edit Billing Info.
• Set up or confirm your security question and answer.
• Change your address. Your new address must be identical to your personal banking or credit card information to successfully use online deposit methods.
• Click on UPDATE.

 

How do I update the e-mail address in my account?

To update/verify your email address or make any adjustment to your subscriptions to our newsletters:

• Click on My Account and log-in if necessary.
• Go to Email Preferences.
• Update/Verify your email address and/or newsletter subscriptions
• Click on Update.
• Check your email address for a message from our site and follow the final step to complete the process.
• Please note that since the email address is considered of high importance for the security of your account, if you want to change your email address you need to send us a picture of your ID along with a 'selfie' of you holding it.

If you experience difficulty in using any part of the My Account area of the site, please contact us and we will be pleased to guide you through the process.

How do I correct the date of birth on my account?

In order to correct the date of birth on your account please send us a copy of your driver's license or passport.  This must clearly show your date of birth.  Upon receipt we will update your account information.