Our game cancellation policy is as follows:

• Community/Private Games: Each player will be refunded back the exact amount of money he or she had at the start of the hand at the time of cancellation.
• Single-Table Tournaments: If a Tournament is cancelled because for technical reasons, any players who were eliminated prior to cancellation will lose their buy-in and entry fee. Remaining players will have their buy-in and entry fee refunded and will receive an equal share of the buy-in monies of the eliminated players. The eliminated players' buy-ins are equally divided regardless of chip standing at the time of cancellation.
• Multi-Table Tournaments: If a Tournament is cancelled because for technical reasons, any players who were eliminated prior to cancellation will lose their buy-in and entry fee. Remaining players will be refunded:
  • All remaining players will be refunded their entry fee
  • All remaining players will be refunded their buy-in and the total amount of refunded buy-ins will be subtracted from the remaining prize pool.
  • The remaining prize prize pool is then distributed amongst the remaining players: 50% distributed equally and 50% distributed based on stack size at time of shutdown.